These documents are not legal documents but are placed here for reference purposes only. For a legal copy please contact the department.

Statement from Commissioner Michael Pieciak

Statement from Commissioner Pieciak: DFR staff have been directed to work remotely from home, and will continue to do so until further notice. The department is still conducting business, however the remote nature of our work may cause some temporary disruptions or delays in DFR services. Read the full letter for more information about contacting DFR.

COVID-19 Suspension of Routine Provider Audits by Insurers

Friday, March 20, 2020
Insurance Bulletin #211 (Revised)

This bulletin is intended to ensure that healthcare providers are able to focus attention on providing care to Vermonters during the COVID-19 pandemic, rather than responding to routine audits.  

In light of the emergent nature of COVID-19’s spread, the Commissioner is taking this action under 8 V.S.A. § 11(a)(2) and 18 V.S.A. § 9401(a) to ensure that all members of health insurance plans regulated by the Department have access to the care they need, and that providers are able to focus as fully as possible on providing that care.

Therefore, effective immediately, the Department is directing insurers and pharmacy benefit managers (PBMs) to suspend all routine provider audits. Insurers and PBMs remain able to conduct audits to prevent and detect ongoing fraud or other current activities that may violate Vermont statutes or regulations.

Healthcare providers, insurers, and PBMs with questions about this bulletin are encouraged to reach out to Christina Rouleau, Director of Market Conduct, or Phil Keller, Director of Insurance Regulation.

This bulletin expresses the view of the Commissioner until May 13, 2020 unless extended or modified by the Commissioner.

Contact Information

Department of Financial Regulation
Consumer Services 
89 Main Street, Montpelier, VT 05620 - 3101

833-DFR-HOTLINE (toll free)
833-337-4685 (toll free)

Public Information
For public records, media inquiries, and press releases visit our Public Information web page

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Employee Information