The text below is not official; please refer to the PDF for the original document and authoritative text.

COVID-19 Suspension of Routine Provider Audits by Insurers

Bulletin
Wednesday, May 13, 2020
Insurance Bulletin #211 (Revised)

This bulletin is intended to ensure that healthcare providers are able to focus attention on providing care to Vermonters during the COVID-19 pandemic, rather than responding to routine audits.  

In light of the emergent nature of COVID-19’s spread, the Commissioner is taking this action under 8 V.S.A. § 11(a)(2) and 18 V.S.A. § 9401(a) to ensure that all members of health insurance plans regulated by the Department have access to the care they need, and that providers are able to focus as fully as possible on providing that care.

Therefore, effective immediately, the Department is directing insurers and pharmacy benefit managers (PBMs) to suspend all routine provider audits. Insurers and PBMs remain able to conduct audits to prevent and detect ongoing fraud or other current activities that may violate Vermont statutes or regulations.

Healthcare providers, insurers, and PBMs with questions about this bulletin are encouraged to reach out to Christina Rouleau, Director of Market Conduct, or Phil Keller, Director of Insurance Regulation.

This bulletin expresses the view of the Commissioner for the duration of the state of emergency unless modified by the Commissioner.

Contact Information

Department of Financial Regulation
Consumer Services 
89 Main Street, Montpelier, VT 05620 - 3101

802-828-3301
833-DFR-HOTLINE (toll free)
833-337-4685 (toll free)

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