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Insurance Complaints

The Insurance Division regulates all insurance companies, agents and adjusters doing business in Vermont. The department can take insurance complaints from consumers related to auto, homeowners, life, annuity, major medical, dental, long-term care, medicare supplement, or other types of insurance coverage.

File a Complaint

 

Note for Heathcare Providers: This is an insurance consumer complaint process only. If you are submitting a complaint on behalf of a particular patient, you must obtain the insured's authorization in order for our office to contact the insurance company on his or her behalf. If you are experiencing problems with an insurance company that are more general in nature, or that involve a number of patients and/or claims, please contact our office.

Ask for Help

If you wish to discuss your insurance complaint, or if you need help filing an insurance complaint, call 800-964-1784 or email dfr.insuranceinfo@vermont.gov. You may also file a complaint online or submit a complaint by mail or fax. 

Complaints Filed Online

Filing a complaint online allows you to more easily and quickly communicate with the Insurance Division and electronically upload documents to support your complaint.

Review the Frequently Asked Questions if you need help with the online complaint system. 

Complaints by Mail or Fax

Complete the Insurance Complaint Form and submit by mail or fax. 

Fax Number: 802-828-1446.

Mailing Address: Department of Financial Regulation, Insurance Consumer Services,  89 Main Street, Montpelier, VT  05620-3101