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Insurance Complaints

The Insurance Division regulates all insurance companies, agents and adjusters doing business in Vermont. The department can take insurance complaints from consumers related to auto, homeowners, life, annuity, major medical, dental, long-term care, medicare supplement, or other types of insurance coverage.

Note: to meet with a Department Division representative, please contact the Insurance Division at 802-828-3302 to schedule an in-person, telephone or virtual visit. Walk-in appointments at DFR currently are unavailable.

File a Complaint


Note to Heathcare Providers: This is a consumer-complaint process only. If submitting a complaint on behalf of a particular patient, authorization from the insured must be obtained before Department staff can contact the insurance company on his or her behalf. If experiencing problems more general in nature with an insurance company and involving numerous patients and/or claims, please contact the Department directly.

Ask for Help

If you wish to discuss your insurance complaint, or if you need help filing an insurance complaint, call 800-964-1784 or email You may also file a complaint online or submit a complaint by mail or fax. 

Complaints Filed Online

Filing a complaint online allows you to more easily and quickly communicate with the Insurance Division and electronically upload documents to support your complaint.

Review the Frequently Asked Questions if you need help with the online complaint system. 

Complaints by Mail or Fax

Complete the Insurance Complaint Form and submit by mail or fax. 

Fax Number: 802-828-1446.

Mailing Address: Department of Financial Regulation, Insurance Consumer Services,  89 Main Street, Montpelier, VT  05620-3101