Update to M&T Bank merger, a message from M&T Bank:
We appreciate the efforts of the Vermont Department of Financial Regulation to support our Vermont customers. While the vast majority of customers have had a successful onboarding and log-in experience, we know the experience for others has fallen short of our expectations. Systems that may have been unavailable immediately following conversion are now up and running and over 300 thousand legacy People’s United customers have successfully logged in. Still, we recognize some customers continue to be challenged with first time log in and passwords and we’re all-hands-on-deck to help them through the process.
If you are one of our customers that is still in need of support, we offer different avenues for you to get that support.
As wait times at call centers and branches were still higher than acceptable, we’ve boosted those resources further to help ensure any lingering challenges are resolved for our customers. We’ve redeployed staff from all over the bank to speak to customers and extended our call center hours this weekend to help our customers. As a result, we continue to see those wait times decline each day.
M&T Bank remains committed to providing our customers with the best possible experience, which will continue throughout our branches and online long after this integration of systems is complete.
If you have further questions/concerns, the regulator for M&T can be reached by phone at (800) 342-3736 or email New York Department of Financial Services (NYDFS).