Banking

Statement from Commissioner Michael Pieciak

Statement from Commissioner Pieciak: DFR staff have been directed to work remotely from home, and will continue to do so until further notice. The department is still conducting business, however the remote nature of our work may cause some temporary disruptions or delays in DFR services. Read the full letter for more information about contacting DFR.

Banking

The Banking Division regulates a variety of financial institutions and services that include banks and credit unions chartered in Vermont, along with lenders, mortgage brokers, sales finance companies, debt adjusters, and money servicers that are registered in Vermont. The Banking Division does not regulate all financial institutions. Some banks, their subsidiaries, and credit unions are regulated by other government agencies, even though they are headquartered here, or operate branches in Vermont.

File a Complaint

Below is a list of options for filing a complaint. If you are unsure about the appropriate regulatory authority, contact the Banking Division at dfr.bnkconsumer@vermont.gov or call 802-828-3307.

Vermont Financial Institutions

To file a complaint about a Vermont regulated financial institution or service, complete the below form and submit via mail, fax, or email.

Banking Complaint Form

Mailing Address:
Vermont Department of Financial Regulation
Banking Division - Consumer Assistance
89 Main Street, Montpelier, VT 05620-3101

Email: dfr.bnkconsumer@vermont.gov
Fax: 802-828-1477

If you have questions you can call 888-568-4547 or 802-828-3307.

Federal Credit Union

To file a complaint about a Federal Credit Union, contact the National Credit Union Administration:

Consumer Line: 800-755-1030
Complaint e-mail: consumerassistance@ncua.gov

National or Federal Banks

To file a complaint about a National Bank and Federal Savings and Loan or Federal Savings Bank, please contact the Office of the Comptroller of the Currency.

Customer Assistance Group: 800-613-6743
Complaints: http://www.helpwithmybank.gov/

Unlicensed Internet Lending

The Banking Division is working collaboratively with the Office of the Attorney General (AGO) to identify unlicensed lenders making loans to Vermont residents. To file complaint visit the AGO/UVM Consumer Assistance Program (CAP).

AGO/UVM Consumer Assistance Program

Please complete their form with your information and the information for the business you are filing the complaint against. If you have any questions, please call the CAP hotline at 800-649-2424 or 802-656-3183, or email us at AGO.CAP@vermont.gov.

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