This web page is for consumers to file complaints for Vermont regulated financial institutions: banks, credit unions and licensed providers such as mortgage industry, money transmitters and others.
File a Complaint for Federal or National Institutions
The Vermont Department of Financial Regulation - Banking Division does not regulate all financial institutions. Some banks, their subsidiaries, and credit unions are regulated by other government agencies, even though they are headquartered here, or operate branches in Vermont.
If you are aware that the bank is federally regulated or the credit union is federally regulated the following are options for filing a complaint.
National or Federal Banks
To file a complaint about a National Bank and Federal Savings and Loan or Federal Savings Bank, please contact the Office of the Comptroller of the Currency.
Customer Assistance Group: 800-613-6743
Federal Credit Unions
To file a complaint about a Federal Credit Union, contact the National Credit Union Administration:
Consumer Line: 800-755-1030
File a Complaint for State Regulated Institutions
Below you will find a link with the list of State chartered banks and credit unions that the Department of Financial Regulation regulates.
- State Chartered Banks: https://dfr.vermont.gov/document/vermont-chartered-banks
- State Chartered Credit Unions: https://dfr.vermont.gov/document/vermont-chartered-credit-unions
If your bank or credit union is state chartered you may file a complaint with our Department either online or by mail