Vermont Financial Institutions
To file a complaint about a Vermont regulated financial institution or service, complete the below form and submit via mail, fax, or email.
Banking Complaint Form
Mailing Address:
Vermont Department of Financial Regulation
Banking Division - Consumer Assistance
89 Main Street, Montpelier, VT 05620-3101
Email: dfr.bnkconsumer@vermont.gov
Fax: 802-828-1477
If you have questions you can call 888-568-4547 or 802-828-3307.
Federal Credit Union
To file a complaint about a Federal Credit Union, contact the National Credit Union Administration:
Consumer Line: 800-755-1030
Complaint e-mail: consumerassistance@ncua.gov
National or Federal Banks
To file a complaint about a National Bank and Federal Savings and Loan or Federal Savings Bank, please contac the Office of the Comptroller of the Currency.
Customer Assistance Group: 800-613-6743
Complaints: http://www.helpwithmybank.gov/
Unlicensed Internet Lending
The Banking Division is working collaboratively with the Office of the Attorney General (AGO) to identify unlicensed lenders making loans to Vermont residents. To file complaint visit the AGO/UVM Consumer Assistance Program (CAP).
AGO/UVM Consumer Assistance Program
Please complete their form with your information and the information for the business you are filing the complaint against. If you have any questions, please call the CAP hotline at 800-649-2424 or 802-656-3183, or email us at AGO.CAP@vermont.gov.
