Banking

File a Complaint for Federal or National Institutions

The Vermont Department of Financial Regulation - Banking Division does not regulate all financial institutions. Some banks, their subsidiaries, and credit unions are regulated by other government agencies, even though they are headquartered here, or operate branches in Vermont.

If you are aware that the bank is federally regulated or the credit union is federally regulated the following are options for filing a complaint.

National or Federal Banks

To file a complaint about a National Bank and Federal Savings and Loan or Federal Savings Bank, please contact the Office of the Comptroller of the Currency.

Customer Assistance Group: 800-613-6743
Complaints: http://www.helpwithmybank.gov/

Federal Credit Unions

To file a complaint about a Federal Credit Union, contact the National Credit Union Administration:

Consumer Line: 800-755-1030
Complaint e-mail: consumerassistance@ncua.gov

File a Complaint for State Regulated Institutions

Below you will find a link with the list of State chartered banks and credit unions that the Department of Financial Regulation regulates.

If your bank or credit union is state chartered you may file a complaint with our Department either online or by mail. 

If you are uncertain of the appropriate regulatory authority or to verify a lender, mortgage broker, sales finance company, debt adjuster, or money servicer is registered in Vermont please contact the Vermont Department of Financial Regulation - Banking Division at  dfr.bnkconsumer@vermont.gov or call 802-828-3307 for support. At the time of your contact we will determine and communicate the appropriate channel for your complaint.

Contact Information

Department of Financial Regulation
Consumer Services 
89 Main Street, Montpelier, VT 05620 - 3101

802-828-3301
833-DFR-HOTLINE (toll free)
833-337-4685 (toll free)

Public Information
For public records, media inquiries, and press releases visit our Public Information web page

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