Banking

The Banking Division regulates a variety of financial institutions and services that include banks and credit unions chartered in Vermont, along with lenders, mortgage brokers, sales finance companies, debt adjusters, and money servicers that are registered in Vermont. The Banking Division does not regulate all financial institutions. Some banks, their subsidiaries, and credit unions are regulated by other government agencies, even though they are headquartered here, or operate branches in Vermont.

File a Complaint

Below is a list of options for filing a complaint. If you are unsure about the appropriate regulatory authority, contact the Banking Division at dfr.bnkconsumer@vermont.gov or call 802-828-3307.

Federal Credit Union

To file a complaint about a Federal Credit Union, contact the National Credit Union Administration:

Consumer Line: 800-755-1030
Complaint e-mail:            consumerassistance@ncua.gov

National or Federal Banks

To file a complaint about a National Bank and Federal Savings and Loan or Federal Savings Bank, please contact the Office of the Comptroller of the Currency.

Customer Assistance Group: 800-613-6743
Complaints: http://www.helpwithmybank.gov/

Contact Information

Department of Financial Regulation
Consumer Services 
89 Main Street, Montpelier, VT 05620 - 3101

802-828-3301
833-DFR-HOTLINE (toll free)
833-337-4685 (toll free)

Public Information
For public records, media inquiries, and press releases visit our Public Information web page

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Employee Information