Banking Consumer Complaint Form

The Vermont Banking Division does not regulate all financial institutions in Vermont. If your complaint involves an entity that is not regulated by the Vermont Banking Division, then the matter will be forwarded to the appropriate governmental regulatory agency. Please note: 

  • We cannot offer legal advice.
  • We cannot become involved in complaints where you are represented by an attorney, are in litigation, or have been litigated.
  • If your dispute involves contract interpretation, questions of fact, or other legal issues that fall under the jurisdiction of the courts, you will be advised to seek legal counsel.

Your Information

Upon submission the complaint confirmation will be emailed to this address.

Contact Information

Department of Financial Regulation
Consumer Services 
89 Main Street, Montpelier, VT 05620 - 3101

802-828-3301
833-DFR-HOTLINE (toll free)
833-337-4685 (toll free)

Public Information
For public records, media inquiries, and press releases visit our Public Information web page

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Employee Information