Department of Financial Regulation Website Offline, Services Continue

29 January 2019

Press Release
For Immediate Release:

Contact:  Stephanie Brackin, Information Management Officer, 802-828-4872,

Montpelier, VT – On the morning of January 29, 2019, DFR personnel discovered a hacking news site alleging that DFR’s public-facing web server had been compromised. After discussing the matter with the Agency of Digital Services (ADS), the decision was made to proactively take the DFR website offline as a precautionary measure while a full risk assessment is conducted.

The department does not post confidential or personally identifiable information on its website so there is minimal concern that sensitive information is at risk.

The website will remain offline until the department and ADS have fully reviewed the allegations and investigated the incident.

We will keep the public and our industry members informed of any updates.

The department’s operations are normal and uninterrupted. The contact information below will provide access to some of the department’s most commonly used services. General inquiries can be directed to 802-828-3301.

Consumer Complaints:

                Banking: 802-828-3307 or

                Insurance: 800-964-1784 or

                Securities: 802-828-3420 or

Healthcare External Appeals:

If you have had healthcare services for which insurance coverage has been denied and you think they should be covered, talk with your doctor or health care provider or call your health plan to get help understanding the plan’s decision.

If you are still not satisfied, tell your plan you want to file a complaint (grievance).  You must complete the plan's internal process.

You must request an external independent review within 120 days or 4 months (whichever is longer) of receiving the final denial letter from your insurer.  Call Consumer Services at 800-964-1784.

Producer Licensing Renewal:

The producer-licensing renewal period is ongoing and ends March 31, 2019. You can file your renewal directly using either NIPR or SIRCON.

If you have other licensing questions or need to submit a paper renewal, please contact the Insurance Division – Producer Licensing at (802) 828-3303.


Download a PDF copy of the press release

Contact Information

Department of Financial Regulation
Consumer Services 
89 Main Street, Montpelier, VT 05620 - 3101

833-DFR-HOTLINE (toll free)
833-337-4685 (toll free)

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For public records, media inquiries, and press releases visit our Public Information web page

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