Statement from Commissioner Michael Pieciak

Statement from Commissioner Pieciak: DFR staff have been directed to work remotely from home, and will continue to do so until further notice. The department is still conducting business, however the remote nature of our work may cause some temporary disruptions or delays in DFR services. Read the full letter for more information about contacting DFR.

BCBSVT Claims Processing Update

03 May 2019

During the transition to a new claims processing system, a percentage of Blue Cross Blue Shield of Vermont’s (BCBSVT) claims did not process correctly. While many people won’t be affected, some members may receive a Summary of Health Plan Payment (formerly an Explanation of Benefits) that shows adjustments to your claim. 

If you have any questions about your Summary of Health Plan Payment, we encourage you to contact the BCBSVT customer service team at 800-247-2583, Monday through Friday, 7:00 a.m. to 6:00 p.m. or by emailing them at

You may also contact our consumer service specialists with the Department of Financial Regulation Insurance Division at 800-964-1784 or

Read the member alert from BCBSVT


Contact Information

Department of Financial Regulation
Consumer Services 
89 Main Street, Montpelier, VT 05620 - 3101

833-DFR-HOTLINE (toll free)
833-337-4685 (toll free)

Public Information
For public records, media inquiries, and press releases visit our Public Information web page

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Employee Information