Statement from Commissioner Pieciak: DFR staff continue to work remotely and will do so until further notice. The department is still conducting business, however there may be some temporary delays in DFR services. 

BCBSVT Claims Processing Update

03 May 2019

During the transition to a new claims processing system, a percentage of Blue Cross Blue Shield of Vermont’s (BCBSVT) claims did not process correctly. While many people won’t be affected, some members may receive a Summary of Health Plan Payment (formerly an Explanation of Benefits) that shows adjustments to your claim. 

If you have any questions about your Summary of Health Plan Payment, we encourage you to contact the BCBSVT customer service team at 800-247-2583, Monday through Friday, 7:00 a.m. to 6:00 p.m. or by emailing them at customerservice@bcbsvt.com

You may also contact our consumer service specialists with the Department of Financial Regulation Insurance Division at 800-964-1784 or dfr.insuranceinfo@vermont.gov.

Read the member alert from BCBSVT

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Contact Information

Department of Financial Regulation
Consumer Services 
89 Main Street, Montpelier, VT 05620 - 3101

802-828-3301
833-DFR-HOTLINE (toll free)
833-337-4685 (toll free)

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For public records, media inquiries, and press releases visit our Public Information web page

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