DFR Orders Insurance Company to Pay $287,000 Penalty for Improper Life Insurance Payments

03 February 2021

Montpelier, VT — The Vermont Department of Financial Regulation (DFR) has entered into a Stipulation and Consent Order with the Northwestern Mutual Life Insurance Company (Northwestern Mutual) for improperly calculating interest amounts that resulted in underpayments to life insurance policy beneficiaries. Under the terms of the settlement, Northwestern Mutual will pay a $287,000 administrative penalty and will be required to report quarterly to the Department on its claims payments for the next two years. Northwestern Mutual also provided in full restitution to all Vermonters who were underpaid.

“Our Department strives to ensure Vermonters receive the full benefit of their bargain and the full protection of our laws. I am pleased Northwestern Mutual provided restitution to every impacted Vermonter and agreed to a substantial penalty to resolve this matter,” said DFR Commissioner Michael S. Pieciak. “The settlement also ensures this will not happen again by requiring Northwestern Mutual to change its procedures and system safeguards.”

Since the investigation process began, Northwestern Mutual provided accurate information, initiated a comprehensive system overhaul, and made verifiable improvements to its supervisory procedures by implementing a detailed compliance program and enhanced reporting. Northwestern Mutual’s response was forthcoming, detailed, and timely.

Commissioner Pieciak would like to thank the DFR staff who worked diligently on these matters, including Chris Rouleau, Izzi Keiser and Jennifer Rood.  

Vermonters with concerns about life insurance interest payments, or other insurance concerns, should contact the DFR consumer services section by phone at 802-828-3302 or 800-964-1784, or by email at dfr.insuranceinfo@vermont.gov.

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Department of Financial Regulation
Consumer Services 
89 Main Street, Montpelier, VT 05620 - 3101

802-828-3301
833-DFR-HOTLINE (toll free)
833-337-4685 (toll free)

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