Insurance

The Insurance Division regulates all insurance companies, agents and adjusters doing business in Vermont. The department can take insurance complaints from consumers related to auto, homeowners, life, annuity, major medical, dental, long-term care, medicare supplement, or other types of insurance coverage. 

Note for Heathcare Providers: This is an insurance consumer complaint process only. If you are submitting a complaint on behalf of a particular patient, you must obtain the insured's authorization in order for our office to contact the insurance company on his or her behalf. If you are experiencing problems with an insurance company that are more general in nature, or that involve a number of patients and/or claims, please contact our office.

File a Complaint

File a Complaint Online

File a Complaint by Mail or Fax

If you wish to discuss your insurance complaint, or if you need help filing an insurance complaint, call 800-964-1784 or email dfr.insuranceinfo@vermont.gov. You may also file a complaint online or submit a complaint by mail or fax. 

Complaints Filed Online

Filing a complaint online allows you to more easily and quickly communicate with the Insurance Division and electronically upload documents to support your complaint.

Login in to check the status of an exisiting online complaint. 

Frequently Asked Questions about the consumer complaint portal.

Complaints by Mail or Fax

Complete the Insurance Complaint Form and submit by mail or fax. 

Fax Number: 802-828-1446.

Mailing Address: Department of Financial Regulation, Insurance Consumer Services,  89 Main Street, Montpelier, VT  05620-3101

Contact Information

Department of Financial Regulation
Commissioner Michael Pieciak
89 Main Street, Montpelier, VT 05620 - 3101
802-828-3301

Public Information
For public records, media inquiries, and press releases visit our Public Information web page

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Employee Information