Banking Complaints

This page assists consumers with filing complaints against Vermont regulated financial institutions: banks, credit unions and licensed providers such as mortgage industry, money transmitters and others.

Note: No Walk-In Appointments Available at DFR | Walk-in appointments at DFR currently are unavailable. To meet with a Banking Division representative, please contact the Division by email (dfr.bnkconsumer@vermont.gov) or phone (802-828-3307) to schedule an in-person, phone or virtual visit. We appreciate your understanding. 

File a Complaint: Federal or National Institutions

The Vermont Department of Financial Regulation - Banking Division does not regulate all financial institutions. Some banks, their subsidiaries, and credit unions are regulated by other government agencies, even though they are headquartered here, or operate branches in Vermont.

If you are aware that the bank is federally regulated or the credit union is federally regulated the following are options for filing a complaint.

File a Complaint: State-Chartered / Regulated Institutions

If your bank or credit union is state-chartered, file a complaint with the Department online or by US Postal Service. The below links open lists of banks and credit unions regulated by DFR. Your complaint will be forwarded to the appropriate unit, and you will be contacted immediately following an initial review.

• State Chartered Banks
• State Chartered Credit Unions

Questions, Concerns

Wondering which is the appropriate regulatory authority for your financial situation? Need to verify whether a lender, mortgage broker, sales finance company, debt adjuster or money servicer is registered in Vermont? Contact the DFR Banking Division.

• email: dfr.bnkconsumer@vermont.gov
• phone: 802-828-3307 
• USPS: Dept. of Financial Regulation - Banking Division | 89 Main Street | Montpelier, VT 05620